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Learning intention - notes
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Subject
Health and Human Development 1/2
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Academic year: 2024/2025
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Learning intention
investigating rights and responsibilities associated with accessing health
services, including privacy and confidentially relating to the storage, use and
sharing of personal health information and data.
Privacy and confidentiality
There are laws relating to health information and how it is shared and stored
(health record act 2001)
All health professionals are bound by these laws and cannot discussed without
prior consent (as with 3
rd
party providers as well)
Storage as this information is also required to abide by these laws.
What does HCC do?
Access to services
Quality and safety
Care and attention
Respect, dignity and consideration
Communication about treatment, costs, options
Amongst other issues
Who do people usually complain about?
Generally, the issue should be resolved with the health service, but if not
possible the HCC will become involved.
Dependent on the complaints there are several outcomes for the complaints.
Registered health practitioner
Doctors
Dentists
Nurses
Surgeons
Midwives
Physiotherapist pharmacist
Non registered health practitioner
Audiologist
Dietitians
Speech
Paramedics
The complaints transport
Easy medium difficult
ACTIVITY 11.
1. What is the HCC? How can individuals contact the HCC?
o The Health Direct app provides health information, resources, and
tools to help users manage their health, find services, and access
health advice.
2. How can it help you?
o It helps users find nearby healthcare services, get advice on
symptoms, access health resources, and receive reminders for
medications or appointments.
3. Can I get health advice online?
o Yes, the app offers online health advice through symptom
checkers and connects users to health professionals when
needed.
4. What are the positives and negatives of the app?
o Positives: Easy access to health information, convenient service
finder, and immediate symptom assessment.
o Negatives: May not replace professional medical advice, and the
accuracy of self-assessments can vary.
5. I need health advice — do you have a helpline?
o Yes, Health Direct typically offers a helpline (such as 1800 022
222) for immediate health advice and assistance.
OTHER COMPLAINTS RESOLUTION BODIES
The ombudsman is an independent impartial officer of the Victorian parliament,
responsible for investigating complaints about administrative actions of
Victorian government agencies, such as the department of health and human
service.
The ombudsman aims to achieve the mission by:
Independently investigating reviews and resolving complaints concerning
administrative actions of state government department local council and
statutory authorities reporting the result to complainants and the agencies
involved
Reporting to parliament
Improving accountability
Promoting fair and reasonable public administration
ACTIVITY 11.
the mental health complaints commissioner of Victoria assist individual to
make complaints by reporting to parliament, improving accountability and
promoting fair and reasonable public administration
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Learning intention - notes
Subject: Health and Human Development 1/2
4 Documents
Students shared 4 documents in this course
Was this document helpful?
Learning intention
investigating rights and responsibilities associated with accessing health
services, including privacy and confidentially relating to the storage, use and
sharing of personal health information and data.
Privacy and confidentiality
There are laws relating to health information and how it is shared and stored
(health record act 2001)
All health professionals are bound by these laws and cannot discussed without
prior consent (as with 3rd party providers as well)
Storage as this information is also required to abide by these laws.
What does HCC do?
Access to services
Quality and safety
Care and attention
Respect, dignity and consideration
Communication about treatment, costs, options
Amongst other issues
Who do people usually complain about?
Generally, the issue should be resolved with the health service, but if not
possible the HCC will become involved.
Dependent on the complaints there are several outcomes for the complaints.
Registered health practitioner
Doctors
Dentists
Nurses
Surgeons
Midwives
