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Comapny research project

It contains a detailed report for company research.
Course

Introduction to supply chain and operations management (oper1420)

23 Documents
Students shared 23 documents in this course
Academic year: 2019/2020
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Conestoga College

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Name: Nancy Mahendrakumar

Patel

Student id: 8692489

Supply chain and operation management (OPER1160) Section 32 fall 2020
Instructor: Romeo Callegaro
  
Following are the responsibility of hotel manager at Fairmont:

Fairmont Hotels and Resorts

About Fairmont

Fairmont hotels & resorts is a global chain of luxury hotels, operating
around 76 properties worldwide. It has strong presence in United States
  
manager at Fairmont at Toronto. Whereas enuvoo shows an average annual salary at Fairmont for
whole Canada. And similarly goes with glassdoor.
If I get a chance to work as a hotel manager, I would be happy to accept it, because it was something
which I wanted to pursue as my business career. Being a hotel manager helps to deal with all the
operation management decisions and it also focus on understanding and dealing with human resources
management as well.
If a job of a hotel manager is offered to me in an annual salary for $59,000, I will for sure accept the
opportunity I got. An average cost of living for a single person in Canada is $2970 per month, so it will
be perfect for me as I will be earning $4917 monthly. Apart from the salary, being a hotel manager was
more career-oriented option for me as compare to just an income earning option.

6 Critical OM Decisions at Fairmont Hotels & Resorts

 Location layouts
 Human resource and job design
 Inventory
 Quality management
 Layout design and strategy
 Maintenance[CITATION Hei20 \t \l 1033 ]

Location layouts

Fairmont hotels & resorts considered to be one of the finest hotels all around the America, Canada and
worldwide. Fairmont is luxury 5-star hotels which is appreciated for its A-class locations. For hotels like
Fairmont star rating is a major issue, which means that location must be good and suitable with the
prestige state of the hotel. For instance, Fairmont Nile and Fairmont Banff spring are an excellent
location for the people who seeks relaxation and exploring Cairo.

Human resource and job design

Fairmont currently employees more than 30,000 full time and part time employees. It requires people
with high motivation and passion for delivering exceptional services. FHRI provides engagement and
training to their new employers for effective work progress. They believe in creating an emotional
connection with their colleagues and in turn employees create a connection with their guest. “Our
  
philosophy is actually quite simple. If we take good care of our colleagues, they will take good care of
our guest” says FHRI.

Inventory

Fairmont inventory management keep tracks of ordered and in-stock products which are required for
providing better accommodation service to their guests. Fairmont selected MICRO OPERA reservations
system (ORS). Hotel managers will access OPERA reservation system for reservations and inventor
management.

Quality management

Fairmont analyze their current quality approaches than identify the strengths and weakness of each
quality management approach. Later, they analyze a type of quality control management and lastly
understand the level of the international environment. It uses the same procedures and standards as all
the other Fairmont properties. Fairmont comes in the leading position at international level and to
maintain its position, they provide the best to their guest in terms of quality service at their stay.

Layout design

The layout design at Fairmont is based on its prestige and luxury outlet. It is specially located in open
environment which has a good view for their guests and nearby any tourism location, so it gets easy for
tourists to explore around the hotel or resort. At Fairmont, environmentally sustainable practices and
locally sourced kitchen ingredients are important for both hotel and guest for side seeing around the
hotel. Fairmont has Remarkable properties provide a memorable option for social and business
occasions in their hometown.

Maintenance

The Fairmont has a very strict maintenance program in place to ensure the rooms and hotel is
maintained to the highest possible standards. If it is a guest reporting a fault, they must send someone
to the room or the place where the fault is, within 10 minutes. Fairmont make sure that there
engineering department gets into every single room twice a year just to make sure everything is going
smoothly. All services that can affect a guest's stay, have 24-hour maintenance on hand if any urgent
reactive maintenance occurs. Communication is the key to the success of any business. Hence, the staff
communicate with each other 24 hours a day via walkie-talkies and mobile phones.
  

References

(n.).
fairmont hotels and resorts. (2020, october 20). Retrieved from en.wikipedia:
en.wikipedia/wiki/Fairmont_Hotels_and_Resorts
Heizer, R. G. (2020). Operations Strategy In Global Enviroment. In R. G. Heizer, Supply
Chain and Operations Management (pp. 43-44). New York: Perason Learning
Solution.
Hotel Manager: Job Description. (2020). Retrieved from TRAGETjobs:
targetjobs.co/careers-advice/job-descriptions/279789-hotel-manager-job-
description#:~:text=Hotel%20managers%20are%20responsible%20for,as
%20catering%20and%20accommodation%20facilities.
National Occupational Classification. (2020, october 20). Retrieved from NOC code:
canada
  

Marking Guide for OPER1160 Company Research Project - Spring 2019

Mark Comments

1) Formatting (5 marks)

#######  Title Page. Must include name, I. #, section, instructor

####### name, company name (1 mark)

#######  Introduction including company selection. (

####### mark)

#######  Used Calibri font size 12 for body text

#######  with 1” margins, 1 or 1 spacing (1 mark)

#######  Header and/or footer includes name, title, pg.

####### # (1 mark)

#######  attached this marking guide at the very back (1 mark)

/

2) Job Research (11 marks)

####### a) Job title, brief description (1 mark)

####### b) Job responsibilities (minimum of 8) (4 marks) –

####### interesting/least attractive from above and why (2 marks)

####### c) Salary Table – and why discrepancies, overall thoughts (

####### marks)

####### d) Interested in job – why or why not (1 mark)

/

3) Critical Decisions of Operations - 2

marks for each of 6

 must refer to Table 1 in text
 relate to Mission and/or Strategy of your
company of choice
 must tell your instructor something unique
about your chosen company for each decision

/

4) Mission, Strategy, Competitive

Advantage

 Describe (provide) the company Mission
Statement (1 mark)
 Explain at least 3 strategies the company
uses to accomplish their Mission (internal) (
marks)
 How does the company utilize these
strategies to achieve competitive
advantage(s) (external) (3 marks)

/

5) Research done, In-text

Citations/Referencing (2 marks)

 references/in text citations done

/

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Comapny research project

Course: Introduction to supply chain and operations management (oper1420)

23 Documents
Students shared 23 documents in this course

University: Conestoga College

Was this document helpful?
Fairmont Hotels & Resorts
Name: Nancy Mahendrakumar
Patel
Student id: 8692489
Supply chain and operation management (OPER1160) Section 32 fall 2020
Instructor: Romeo Callegaro

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