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Exercise #2B Cost of Quality

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Course

QUALITY, STRATEGY AND VALUE CREATION (QUAL8000)

133 Documents
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Academic year: 2023/2024
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Conestoga College

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Student Name:

Deliverable: Boeing 737 MAX, Exercise # 2B

Course Name: Qual

Date Assigned:

Date Due:

Rules: 1) This assignment will be completed individually

2) You will use the Word, PowerPoint and other tools you feel

appropriate for this exercise

3) Your work must be your own

4) Copying/plagiarism/cheating is not allowed

5) Each deliverable should be clear and simple to read

Objective

This assignment examines the importance of the cost of quality to an organization. Through this, we will gain a better

understanding of how we can measure the cost of quality in an organization and what benefits can be gained from the

cost of quality.

Scenario

This is a true story that dominated the media worldwide in late 2018 and early 2019 and shook an established and

trusted company to its core. Once the crisis was over, 346 people had died as a result of two airline crashes. Agencies like

the FAA around the world grounded the 737 Max forcing airlines around the world to put their 737 Max planes into

storage and rent other aircraft or cut their flight schedules. After 20 months and losses in the millions, the FAA lifted the

grounding in November of 2020 and slowly these aircraft began to return to service.

Deliverables

Analyze the above scenario using the 4 Costs of Quality given below:

 Appraisal cost

 Prevention cost

 Internal failure cost

 External failure cost

Your detailed analysis and report should reflect:

 Root cause(s) of the issue

 Why was the MCAS system added to the Max 8?

 How did a company that had a reputation for quality and safety find itself in this situation?

 How did the Boeing leadership manage this crisis?

Constraints

Follow all reporting and assignment guidelines. Do not produce a Q & A format report. Instead embed the answers in a

logical manner.

 Length – 5 -7 pages excluding cover page, double spaced MS Word file.

 Submit using the assignment tool.

 Upload and submit as a .pdf file

 Submit using the assignment tool.

 Late assignment will lose 10% per day for 2 days and then will get a zero.

Evaluation

Your evaluation will be held to the following rules and constraints. These rules are firm and are irrefutable.

 Failure to submit this completed deliverable will result in a grade of zero (0) on this deliverable.

o There will be no opportunity provided to make up for this missed deliverable or raise your grade.

o In the instance that the failure to submit this work results in a grade of zero (0) that ultimately causes an

overall course grade below sixty (60) then there will be no opportunity to perform any work, tests,

activities or tasks to raise your grade above the failing mark.

 It is the student’s responsibility to ensure that their work has been submitted through eConestoga, on-time, to

the correct course and in the correct folder.

2) If you share your work with, or use the work of, others then your grade, along with the grade of any other

participating 1 student, will be adjusted to reflect this infraction and you will face academic penalties 2 including, but

not limited to;

  • Discontinuance for Conestoga for a minimum of 12 months and a failing grade for all current courses.
  • A failed grade for the course and suspension from Conestoga College for an undetermined length of time.
  • A failed grade for the course, which may result in your inability to continue in your Program.
  • A failed grade for the deliverable on which the Academic Integrity Policy was violated.

3) Use of any form of generative AI is strictly forbidden throughout all stages of this assessment, including

brainstorming, idea generation, outline formation, etc. Generative AI may include (but is not limited to) chatbots,

coding tools and image/art generating tools, or other technologies that produce work for you. Using AI in any

capacity throughout the assessment process will be in violation of Conestoga’s Academic Offences policy under the

category of Unauthorized Aids and Assistance (Cheating) or Copying from Others or Self Copying. The consequence

of this violation is that an academic offence will be filed, with the severity of the penalty dependent on previous

offences.

4) Turnitin or other software (such as Lockdown Browsers) may be used to screen assignment submissions or

invigilate/proctor exams in this course. It is your responsibility to notify your professor – at the time of the

assessment details being provided – if you wish to request an opt-out and be provided with an alternative process.

5) Turnitin will compare the values and data of each student submission against submissions from;

 Your current classmates, including all submissions they have made in the past or present.

 Former students of your program as well as students from other intakes for your program.

 Students enrolled in any course or program at Conestoga College, past or present.

 A perpetually growing database of work from 26 million students from Colleges and Universities worldwide.

 More than 12 billion webpages including all mainstream data sites, repositories and wikis.

 Direct quotations taken from any source will be identified by Turnitin and will require Instructor review,

it is, therefore, imperative that you cite any work(s) taken from other sources following proper APA form.

1 Participation includes both unknowing participation as well as willful participation in any activity that results in academic misconduct.
2 No refunds will be made available to any student who has been discontinued from their program due to violations of academic policy.
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Exercise #2B Cost of Quality

Course: QUALITY, STRATEGY AND VALUE CREATION (QUAL8000)

133 Documents
Students shared 133 documents in this course

University: Conestoga College

Was this document helpful?
Student Name:
Deliverable: Boeing 737 MAX, Exercise # 2B
Course Name: Qual8002
Date Assigned:
Date Due:
Rules: 1) This assignment will be completed individually
2) You will use the Word, PowerPoint and other tools you feel
appropriate for this exercise
3) Your work must be your own
4) Copying/plagiarism/cheating is not allowed
5) Each deliverable should be clear and simple to read

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