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Module
Geographical Perspectives (ENV-4010Y)
22 Documents
Students shared 22 documents in this course
University
University of East Anglia
Academic year: 2023/2024
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Information Giving
Providing the
correct type
and amount of
information
o Asking patients if they have any questions
Identifies any underlying reasons for question.
Clarifies any concerns
What information would be helpful to them?
o Assessing patient’s starting point
What does the patient already know or
understand?
Aiding accurate
recall and
understanding
o Using explicit categorisation or signposting
e. There are 3 main things we need to discuss
today
o Organising explanations using a logical
sequence and relates information to patients
own ideas, concerns and expectations (ICE)
o Chunking and checking
Chunks of information are discussed and then
patient is invited to ask questions or clarify
further before moving onto next section
o Using repetition and summarising
Key points both at beginning and end of
discussion, paraphrasing main information to
take away
o Using concise, easily understood language
Avoiding jargon or medical terminology
o Using visual methods of conveying
information
o Checking patient’s understanding
e. inviting patient to say in their own words
what they understand from conversation
(consider alternative ways of phrasing)
o Inviting further questions
Is there something else you would like to ask
me about that?
Was this document helpful?
Information Giving - info
Module: Geographical Perspectives (ENV-4010Y)
22 Documents
Students shared 22 documents in this course
University: University of East Anglia
Was this document helpful?
Information Giving
Providing the
correct type
and amount of
information
oAsking patients if they have any questions
Identifies any underlying reasons for question.
Clarifies any concerns
What information would be helpful to them?
oAssessing patient’s starting point
What does the patient already know or
understand?
Aiding accurate
recall and
understanding
oUsing explicit categorisation or signposting
e.g. There are 3 main things we need to discuss
today
oOrganising explanations using a logical
sequence and relates information to patients
own ideas, concerns and expectations (ICE)
oChunking and checking
Chunks of information are discussed and then
patient is invited to ask questions or clarify
further before moving onto next section
oUsing repetition and summarising
Key points both at beginning and end of
discussion, paraphrasing main information to
take away
oUsing concise, easily understood language
Avoiding jargon or medical terminology
oUsing visual methods of conveying
information
oChecking patient’s understanding
e.g. inviting patient to say in their own words
what they understand from conversation
(consider alternative ways of phrasing)
oInviting further questions
Is there something else you would like to ask
me about that?
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