ATI quiz and review- communication answer key

1. The first topic that I reviewed from the ATI quiz was SBAR. I used the “Nursing Leadership and

Management: for patient safety and quality care” text by Murry. The section it is under is “Types

of Communication in A Health-Care Environment.” The page number is 209. This text gave a

good job of explaining SBAR and what you would use it for. SBAR is a communication tool meant

to simplify communication by framing it in the following manner, a concise statement of the

problem, pertinent and brief information related to the situation, analysis and considerations of

options- what the nurse found or thinks, and action recommended- what the nurse wants. This

text also has a good table to help explain SBAR better (table 8-1) which I used to answer some

of the application questions on ATI.

was majority application based. So, it was good to understand which type of communication

was going on within the interpersonal teams.

2. One takeaway learning that I will remember is grapevine communication. Grapevine

communication is informal communication. It flows quickly and haphazardly at all levels of the

organization and becomes more and more distorted as it moves along. This type of

communication travels in multiple directions and can carry both positive and negative

explanation. Nurse leaders and managers must monitor the grapevine and intervene quickly to

provide accurate information to avert unrest and job dissatisfaction among employees.