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Tutorial solution - Internal control testing - KH
Course: Concepts In Biochemistry And Microbiology (SHGB6115 )
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University: Universiti Malaya
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Internal controls – tutorial solutions
Question 1
NB: Students are not required to use a columnar format, but may choose to do so. If they do not use a
table, they must clearly distinguish between each of the deficiencies and show the consequences and
recommendations matched to each deficiency clearly.
Deficiency Consequences Recommendations
No centralised
control of preferred
suppliers
Royal Icing may not achieve best
prices or maximise discounts
available for larger purchase
volumes.
Best quality may not be
obtained/inconsistent quality across
branches
Undertake a review of all suppliers;
negotiate contracts with preferred
suppliers for the whole business and
issue a list of suppliers for use by
each outlet.
No controls over
amount of
ingredients ordered
within each outlet/no
one individual
responsible for
ordering at each
outlet/many
employees ordering.
Items running low on quantity may be
ordered by more than one employee
resulting in wastage
Items running low on quantity may
not be ordered at all resulting in lost
sales
Increased risk of ordering items for
personal use
Designate one/two employees to be
responsible for ordering at each outlet
Introduce a process for notifying the
employee responsible when items are
running low
Orders to be approved by
supervisor/manager
No records of items
ordered by phone
maintained, orders
are placed with
suppliers
haphazardly
throughout the day.
Staff may forget whether items
required have been ordered or not,
resulting in over or under ordering.
Suppliers may be called more than
once in any day leading to increased
risk of errors
Lack of records means goods
delivered cannot be checked against
those orders – goods
delivered may not be those
required/incorrect quantities
Goods ordered may not be delivered
at all – lost sales and loss of
customer goodwill
Document details of order (for
example use pre-printed order pad for
completion when orders are placed).
Telephone (or email) suppliers once a
day, with full order list
On receipt of goods check delivery
note to record of order for correctness
of goods delivered
Order records checked daily for non-
delivery of goods ordered
No check of goods
delivered to delivery
note.
Items delivered may not agree to
items recorded on delivery note – this
could lead to Royal Icing being
overcharged for items not
received/incorrect quantities /
incorrect items.
Royal Icing staff should unpack
delivery and agree type and quantity
of items to delivery note before
accepting the delivery.
No check as to
quality of goods
received/checking of
expiry dates.
Items may be of inferior/insufficient
quality or too close to their 'sell by'
date.
Royal Icing staff should check
quality of items being delivered and
the 'sell by' date on perishable goods.
No controls apparent
over completeness
of delivery notes
sent to head office..
Accounts staff at head office may
understate liabilities at year end
Accounts staff will be unable to agree
invoices to delivery notes if delivery
notes are missing – loss of supplier
The outlet manager should attach
each delivery note to the relevant
order in the order pad
A copy of each delivery note should
be made and filed at the outlet
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