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2019 RAV4 Warranty Maintenance e Guide
Automotive Technology (SKMV 3012)
Universiti Teknologi Malaysia
Preview text
WARRANTY &
MAINTENANCE GUIDE
RAV
2 0 1 9
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TABLE OF CONTENTS
WARRANTY INFORMATION
####### INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance 5
The Immobilizer Key 7
Transportation Assistance 9
####### YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
New Vehicle Limited Warranty 13
Federal Emission Control Warranty 17
California Emission Control Warranty 23
Tire Limited Warranty 29
####### YOUR RESPONSIBILITIES
Operation and Maintenance 30
Obtaining Warranty Service 32
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TABLE OF CONTENTS
MAINTENANCE INFORMATION
####### INTRODUCTION
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty 35
####### MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log 38
Explanation of Maintenance Items 54
Vehicle Identification 58
####### FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit toyota/ownerupdate. Your vehicle’s VIN will be required to start the update process. You may also enroll to receive the following useful information and benefits at toyota/owners:
Access to Owner’s Manuals and Maintenance Guides
View Your Vehicle’s Service History
Explore How-to videos and more
Introduction 5
IF YOU NEED ASSISTANCE
INTRODUCTION
B
oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern — either during or after the warranty period — please take the following steps to ensure the quickest possible response:
Step 1 Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step.
Step 2 If the dealership does not address your concern to your satisfaction, call the Toyota Customer Experience Center at (800) 331-4331. Please have the following information ready when you call:
Your Toyota’s vehicle identification number (located on the driver’s side corner of the dashboard, under the windshield)
Current mileage on your vehicle
Name of your Toyota dealership
A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution.
Step 3 If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner’s Warranty Rights Notification booklet (found in your glove box) and mail it to:
National Center for Dispute Settlement P. Box 688 Mt. Clemens, MI 48046 To initiate arbitration, you must complete a NCDS customer claim form and mail it to NCDS. To request a form, call NCDS at (800) 777-8119 or obtain a copy at ncdsusa. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships.
6 Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
California residents: Toyota offers your
assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.” This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) 331-4331.
8 Introduction
INTRODUCTION
####### REPLACING THE KEY
Upon purchase, each vehicle should have two master keys and an aluminum tag with a key-code imprinted on it. To generate a fully functional replacement key (one that will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key code from a restricted-access database. These businesses can also access a service utility to reprogram the immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to aloa to find a bonded/registered locksmith who performs high-security key service.
####### KEEPING THE KEY SAFE
Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe place. If you record the key-code in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. It is wise to keep a copy of the key-code outside of the vehicle. If the vehicle was delivered with less than two keys and the aluminum key-code tag, consider having the Toyota dealer or a qualified independent automotive locksmith make a duplicate key before you need it.
THE IMMOBILIZER KEY
Introduction 9
INTRODUCTION
W
e realize that your confidence in the quality and reliability of our products was a key factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased to offer you the benefits of our Transportation Assistance Policy.
Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons:
The warranty repairs will take longer than one day to complete.
The warrantable condition requires extensive diagnosis.
The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive.
The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2019 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer.
TRANSPORTATION ASSISTANCE
Your Warranties in Detail 11
GENERAL WARRANTY PROVISIONS
WARRANTY
Informal Dispute Settlement Program
Toyota offers assistance through an informal dispute settlement program called the Dispute Settlement Program. This program is administered by an independent third party:
National Center for Dispute Settlement P. Box 688 Mt. Clemens, MI 48046
Further information about this program can be found in this booklet and the Owner’s Warranty Rights Notification booklet.
California residents: Toyota offers you assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.”
Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you.
Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state.
12 Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
1 Specific components may have longer coverage under terms of the Powertrain Warranty. 2 Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California CertifiedEmission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
####### WARRANTY COVERAGE AT A GLANCE
14 Your Warranties in Detail
WARRANTY
Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless of mileage. For information on how to protect your vehicle from corrosion, refer to sections related to maintenance and care in the Owner’s Manual.
Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered.
####### WHAT IS NOT COVERED
This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
Fire, accidents or theft
Abuse or negligence
Misuse — for example, racing or overloading
Improper repairs
Alteration or tampering, including installation of non-Genuine Toyota Accessories
Lack of or improper maintenance, including use of fluids and fuel other than those specified in the Owner’s Manual
Installation of non-Genuine Toyota Parts
Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
Water contamination
This warranty also does not cover the following:
Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 29.
Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail 15
WARRANTY
NEW VEHICLE LIMITED WARRANTY
Maintenance Expense
Normal maintenance services such as:
Engine tune-ups
Replacement of fluids and filters
Lubrication
Cleaning and polishing
Replacement of spark plugs and fuses
Replacement of worn wiper blades, brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equivalent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties, including Emission Control Warranty Enhancements, or any open Safety Recalls.
Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue.
Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Toyota shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed.
Your Warranties in Detail 17
WARRANTY
####### WHAT IS COVERED
####### AND HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards.
Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards.
Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 18–19 have coverage of eight years or 80,000 miles, whichever occurs first.
Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage.
Under the terms of the Emission Performance Warranty and federal regulations, Toyota will make all necessary repairs if both of the following occur:
Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test.
This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law.
This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 18–19 have coverage of eight years or 80,000 miles, whichever occurs first.
FEDERAL EMISSION CONTROL WARRANTY
18 Your Warranties in Detail
WARRANTY
####### WHAT IS NOT COVERED
These warranty obligations do not apply to failures or noncompliance caused by:
The use of replacement parts not certified in accordance with aftermarket parts certification regulations.
The use of replacement parts not equivalent in quality or design to original equipment parts.
Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty.
####### WARRANTY PARTS LIST
Air/Fuel Metering System
Air/fuel ratio feedback control system
Cold-start enrichment system
Deceleration control system
Electronic fuel injection system components
Airflow sensor
Engine control module (8/80)
Throttle body
Other components
Air Induction System
- Intake manifold and intake air surge tank
Catalyst System
Catalytic converter and protector (8/80)
Constricted fuel filler neck
Exhaust manifold
Exhaust pipe (manifold to catalyst and/or catalyst to catalyst)
Evaporative Control System
Charcoal canister
Diaphragm valve
Fuel filler cap
Fuel tank
Vapor liquid separator
FEDERAL EMISSION CONTROL WARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
2019 RAV4 Warranty Maintenance e Guide
Course: Automotive Technology (SKMV 3012)
University: Universiti Teknologi Malaysia
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