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TYT Careplus Service Booklet 2021 V1

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Automotive Technology (SKMV 3012)

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CONTENT

M06/Y

INTRODUCTION

WARRANTY

About Toyota Warranty

What is Not Covered

CARING FOR YOUR TOYOTA VEHICLE

Owner’s Responsibility

Keep Your Toyota A Toyota

Periodic Maintenance Service

Vehicle Classification

Maxcheck Packages

STEPS TO MAKE IN AN EMERGENCY

Steps To Take In An Emergency

Toyota 24SEVEN Road Assist

SERVICE MAINTENANCE SCHEDULE

Toyota Maxcheck

CONTACT US

3 4 ~ 6

7 ~ 8

9 ~ 10

11

12

13

14 15 ~ 17

18 52 ~ 53

54

ENGLISH BAHASA MALAYSIA 中文

ABOUT TOYOTA WARRANTY

This is to certify that UMW Toyota Motor Sdn. Bhd. (UMW Toyota Motor) as assembler and distributor, warrants

your new Toyota vehicle and any related repair and service that may be required, according to the following terms:

1. VEHICLE WARRANTY

1 Basic Warranty Coverage

This warranty covers your Toyota vehicle. UMW Toyota Motor warrants that is will either repair or replace at its

option, free of charge, any part of the Toyota vehicle covered by this warranty that is defective in material or

workmanship under normal use, for a period of 5 years from the date of first registration. Please refer to below

table for mileage restriction.

To keep the vehicle warranty in effect, the vehicle must be serviced according to the maintenance schedule

(in addition to the first two service, for passenger vehicles, every 10,000 km or 6 months, whichever comes first;

and for commercial vehicles every 5,000 km or 3 months, whichever comes first), with the correct service

package at any UMW Toyota Motor authorised dealers' Service Centre. Please refer to “Periodic Maintenance

Service” page for respective models’ service interval details.

The first 3 years or 100,000 km travelled (whichever comes first) is covered under the standard Manufacturer’s

Warranty.

Additional 2 years extended warranty is covered by UMW Toyota Motor Sdn. Bhd.

Please refer to the following table for specific warranty coverage:

1 Fully Transferable

The Basic Warranty Coverage is fully transferable to subsequent Toyota vehicle owners.

1 Exceptions

The following items are covered for periods and/or conditions other than the Basic Warranty Coverage.

(a) Conversion, Commercial and Public Usage Vehicles

Any vehicles, used for other than an ordinary mode of private transportation, such as but not limited to,

wholesale or retail delivery, taxi, hire car, chauffeur-driven, rally or other competitive usage, will be covered

for a period of 3 years or 100,000 km travelled, whichever occurs first. Any failure resulting from the

conversion, either directly or indirectly, will not be covered under warranty. Please refer to page 12 for

vehicle classification details.

(b) Optional Accessories

Some optional accessories may have separate or additional warranty terms and conditions provided by the

manufacturers or suppliers. Kindly refer to us for details.

(c) Battery

During the first 12 months from date of first registration or 20,000 km travelled, whichever comes first,

a defective original equipment battery supplied will be replaced free of charge.

(d) Tyres

Tyres are warranted under a separate warranty provided by the tyre manufacturer. Kindly refer to us

for details.

Toyota Models

All models except Hilux and Hiace

Hilux and Hiace (all variants)

Conversion, commercial* and Public usage vehicles*

Warranty period

5 years / unlimited mileage

5 years / 150,000 km, whichever comes first

3 years / 100,000 km, whichever comes first

*Please refer to page 12 for vehicle classification details.

This Basic Warranty Coverage does not cover items listed under ‘Exceptions’ and ‘What Is Not Covered’.

WARRANTY

(e) Paint and Surface Rust for all models except Pickup Truck

UMW Toyota Motor warrants that it will either repair or replace at its option, free of charge for paint failure

and surface rust appearing on painted body panels of all its models (except Pickup Truck) that is defective

in material or workmanship under normal use, for a period of 3 years from the date of first registration or

100,000 km travelled, whichever occurs first.

(f) Paint and Surface Rust for Deck Panels of Pickup Truck

UMW Toyota Motor warrants that it will either repair or replace at its option, free of charge for paint failure

and surface rust appearing on painted body panels of pickup truck that is defective in material or

workmanship under normal use, for a period of 12 months from the date of first registration or 20,000 km

travelled, whichever comes first.

1 Rust - Proofing

(a) UMW Toyota Motor will repair rusting of treated metal surface free of charge during the warranty period

of 6 years/unlimited mileage from the date of first registration of your Toyota vehicle. The first 3 years or

100,000 km (whichever comes first) is covered under the standard Manufacturer’s Warranty and the

additional 3 years extended warranty is covered by UMW Toyota Motor Sdn. Bhd.

(see rust-proof area diagram for areas of coverage under the warranty).

(b) This rust-proofing warranty is subject to the following conditions:

The overall repair value during the warranty period shall not exceed an aggregate amount of RM4,000.

The aggregate amount of RM4,000 is not exchangeable for cash. Repair must made within a period of

14 days from the date of detection of defect by presenting your Toyota vehicle to any UMW Toyota Motor

authorised dealers' Service Centre.

That the Toyota vehicle is sent to UMW Toyota Motor authorised dealers' Service Centre for free

rust-proofing warranty inspection every 6 months or every 10,000 km travelled, whichever comes first.

(c) This rust proofing warranty does not apply to areas not treated with rust-proofing shield such as:

External painted surfaces
Paint scratches
Metal plated trim
Chrome
Damaged by collision
Engine exhaust system-manifold mufflers, catalytic converters or mechanical parts
Cavities filled with impenetrable coatings such as foam or other insulating materials

2. PARTS WARRANTY

UMW Toyota Motor or its authorised dealers warrants that the Toyota Genuine Parts are free from defects in

material and workmanship during the Basic Warranty Coverage and the replacement of the Toyota Genuine Parts

during the Basic Warranty Coverage is warrantable until the expiry of the Basic Warranty Coverage.

UMW Toyota Motor or its authorised dealers warrants that the Toyota Genuine Parts purchased by the customer

from UMW Toyota Motor or its authorised dealers are warranted from defects on material and workmanship for

a period of 12 months from the date of purchase or 20,000 km travelled, whichever comes first (the Warranty

Period), and the replacement Toyota Genuine Parts during the Warranty Period is warrantable until the expiry of

the Warranty Period.

3. LABOUR WARRANTY

UMW Toyota Motor warrants that it will repair or service, free of charge, any defects of poor workmanship under

normal use, for labour or workmanship done by UMW Toyota Motor authorised dealers' Service Centre within

3 months from date of invoice or 5,000 km travelled, whichever comes first.

WHAT IS NOT COVERED

The following condition/situations/items are NOT COVERED under your warranty:

(a) Vehicles that have not undergone any free inspection at the first 1,000 km and 5,000 km intervals and at

the recommended periodic maintenance service as specified in the Owner’s Manual at any UMW Toyota

Motor authorised dealers' Service Centre. To keep the vehicle warranty in effect, the vehicle must be

serviced according to the maintenance schedule (in addition to the first two service, for passenger vehicles,

every 10,000 km or 6 months, whichever comes first; and for commercial vehicles every 5,000 km or 3

months, whichever comes first), with the correct service package at any UMW Toyota Motor authorised

dealers' Service Centre.

(b) Repairs and adjustments caused by improper maintenance of lack of required maintenance as specified

in the Owner’s Manual.

(c) Repairs and adjustments caused by misuse (i. racing, overloading, vehicle operation and handling

against instructions in the Owner’s Manual), accident, negligence, modification, alterration, tampering,

disconnection, fire, theft, riot and improper adjustments or repairs.

(d) The use of non-genuine Toyota parts, lubricants, or fluids not recommended by UMW Toyota Motor for use

in Toyota vehicles under this warranty, including any second or other brand parts, lubricants or fluids

supplied by UMW Toyota Motor or its authorised dealers.

(e) The replacement of normal maintenance parts such as spark plugs, drive belts (including air-cond belts),

wiper blades, brake lining and parts, lamp bulbs, fuses, filters, refrigerant, receiver drier, lubricants and

fluids are not covered, when they are replaced as a maintenance service ordinarily required with vehicle

use, except in cases where these parts are replaced as a result of a clearly discernable defect in material

or workmanship.

(f) Parts and components in below categories including but not limited to the following:

Engine system - oil seals, hoses, tubes, clamps, clips, core plugs, tensioners, timing belts,

bearings and engine mountings. (unless replacement of any parts covered under warranty).

Drive train/Transmission system - drive shaft boots, clutch plate, pressure plate, release bearings,

clutch disc & plates, brake bands, all pipes, hoses and filters.

Brake system – brake pads, brake shoes, brake drums and brake discs (unless replacement of any

parts covered under warranty).

Electrical system – fuses and lamp bulbs.

(g) The labour, parts and/or lubricant costs of maintenance services such as engine tune-up, cooling system

and fuel system cleaning, carbon and sludge removal, inspection and adjustment of brake, clutch, drive

belt and linkage of various parts, wheel alignment, wheel balancing, tyre rotation and other similar

maintenance service ordinarily needed with vehicle use.

(h) Normal noise, vibration, wear, tear, or deterioration such as discolouration, fading, deformation, blur, etc.

(i) Component failure due to wear and tear, such as but not limited to, uneven wear of brake discs and drums;

hardening of rubber components; poor/weak damping of shock absorbers.

(j) Poor appearance of any interior or exterior components including but not limited to fading, internal

scratches, deformity, expansion, contraction, shrinkage, discolouration, oxidation, etc. that may not

impede the basic function of the component.

(k) Cosmetic or surface corrosion from stone chips or scratches in the paint.

(l) Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap,

etc.), stone, road hazards, salt, hail, windstorms, lightning, floods, sabotage, earthquake, vandalism, bird

droppings, insect or animal bites, other acts of God and the like.

(m) Any damage to the wheels caused by external matters including but not limited to road debris, sharp

objects, road curb, water and chemicals.

(n) Any abnormal tyre wear due to poor tyre maintenance like alignment, balancing, over or under inflation,

improper mounting or dismounting, and periodic tyre rotation.

(o) Failure of a vehicle on which the odometer mileage has been altered or changed so that the actual vehicle

mileage cannot be readily ascertained.

(p) Any damage of glass such as breakage, scratches, edge finish chipping or optical distortion due to other

than defect in material or workmanship.

(q) Incidental and consequential damages including but not limited to telephone calls, car rental charges, hotel

bills, loss of time and inconvenience or commercial loss.

6 Tyre rotation

Severe driving habits, such as heavy braking, harsh acceleration, harsh cornering and high speeds

in general contribute towards a shorter vehicle tyre life. To achieve uniform tyre wear and longer life,

it is recommended that tyres be rotated periodically.

6 Wheel alignment and balance

Achieve driving conditions and poor driving habits can cause wheels to go out of alignment and

balance. Maintaining the correct wheel alignment and balance will provide better handling, improved

ride comfort and longer tyre life.

6 Fuel system cleaning/correct fuel specified

Contaminants can sometimes enter the fuel system from external sources. Should this occur, the

fuel system must be drained and filters replaced to restore proper engine performance. You are

advised to take extra care to use specified fuel at all times.

6 Spark plugs

These items are subject to wear and tear or carbon build-up. For maximum performance and

economy, they should be checked periodically and replaced at specified times.

6 Fuel and air filters

It is important to maintain and replace fuel and air filters at recommended regular intervals to ensure

they are capable of fulfilling their important function i. to clean fuel and air for the engine. In severe

operating conditions, replacement should be more frequent than recommended for normal operation.

6 Wiper baldes

The life of windscreen wiper blades are dependent on the amount of use and climatic conditions.

For safety reasons, these items should be replaced when wear impairs their function to clear the

windscreen effectively.

6 Bulbs and fuses

Electrical light bulbs, fuses and lamp glasses should be replaced upon failure.

6 Engine Coolant

Please consult your nearest UMW Toyota Motor authorised dealers' Service Centre for the specified

coolant additives and concentrations required by your Toyota. These must be maintained at recommended

levels to prevent corrosion and erosion.

6 Battery Maintenance

A battery only requires a little monthly maintenance to perform perfectly. Keep the battery charged to

100%, recharging when the lights dim, the starter sounds weak, or the Toyota vehicle and/or battery

has not been used in more than two weeks. Other than that, follow this simple checklist every month:

Check the electrolyte level, and top up accordingly with battery water.
Check cables, clamps, and terminals for obvious oxidation formation or loose connections.

6 Sports Bar

The design of the “Sports Bar” is purely for aesthetics purpose rather than as a safety feature. The

Manufacturer excludes any liability for damages, losses, or injuries that may result from the misuse

or abuse of the “Sports Bar”.

6 Navigation system update

The Navigation System in the vehicle is designed to assist in locating an address or point of interest.

Discrepancies may be encountered between the system and your actual location due to inherent

software limitation and restrictions. Always practice good judgment when following navigation

system guidance when following a specified route. The map information may not fully cover all areas/

countries. Please see your Navigation System Owner's Manual for further details.

KEEP YOUR TOYOTA A TOYOTA

When it’s time to change your parts, make the smart choice and go for Toyota Genuine Parts. Reason being, only

Toyota Genuine Parts make a Toyota!

Why it is important to insist on Toyota Genuine Parts

All Toyota Genuine Parts have gone through stringent quality checks to ensure they adhere to Toyota’s

highest quality standards.

Peace of mind as a result of guaranteed reliability and safety.

Greater value for money - more economical in the long run.

Fully backed by an extensive sales and after-sales service network ensuring easy availability.

Toyota Genuine Parts are warranted for manufacturer’s defect and is valid for 1 year from the date of

original purchase or 20,000 km travelled, whichever occurs first.

Finally, remember, the reason you pay less for imitation parts is simply because you’re paying for inferior quality.

Which means less reliability and more crucially, less safety.

So insist on Toyota Genuine Parts. And keep your Toyota a Toyota.

Beware of Counterfeit Parts

Counterfeit parts may look just like Toyota Genuine Parts, but that’s where the similarity ends. To ensure acquisition/

purchase of Toyota Genuine Parts, visit any UMW Toyota Motor authorised dealers' Service Centre.

9 mths / 15,000km* 15 mths / 25,000km* 21 mths / 35,000km* 27 mths / 45,000km* 33 mths / 55,000km*

39 mths / 65,000km* 49 mths / 75,000km* 51 mths / 85,000km* 57 mths / 95,000km*

COMPULSORY 1st SERVICE

1 mth / 1,000km*

COMPULSORY 2nd SERVICE BASIC

3 mths / 5,000km*

Engine 1 Drive Belt Condition** 2 Cooling System Hoses & Connection 3 Exhaust Pipes Condition 4 Exhaust Mounting Condition 5 Any Oil and Fluid Leakage 6 Enging Coolant Level 7 Air Cleaner Condition Brakes & Clutches 1 Brake Pedal 2 Parking Brake Operation 3 Brake Pads & Discs 4 Brake Linings & Drums Chassis 1 Steering Wheel 2 Tyres Condition & Inflation Pressure 3 Tyre Condition & Inflation Pressure of Spare Tyre 4 Front Suspension Leakage 5 Rear Suspension Leakage 6 Any Oil, Fluid, Fuel Leakage at under Carriage 7 Steering Linkage & Gear box 8 Ball Joints & Dust Covers 9 Transmission Fluid Level** 10 Power Steering Fluid Level** Electrical 1 Horn Operation 2 Wiper Condition 3 Windshield Washer Fluid Level & Functionality 4 All Lights Operation 5 Seat Belt Operation 6 Battery Terminals & Electrolyte Condition Lubricants / Fluids Replaced 1 Toyota Genuine Motor Oil 2 Differential Gear Oil** 3 Limited Slip Differential Oil** 4 Manual / Automatic Transmission Fluid** 5 Power Steering Fluid** 6 Brake Fluid 7 Coolant (Long Life Coolant / Super Long Life Coolant)** 8 Windshield Washer Fluid Parts Replaced 1 Engine Oil Filter 2 Drain Plug Gasket 3 Air Filter with Air Cleaner Filter Element 4 Spark Plug

Inspect, Lubricate & Recommend

to Replace (if necessary)

Note: I : Inspect F : Fill

C : Clean R : Replace

Legend: ** If applicable (1) Only for vehicle using Platinum / Iridium Spark Plugs, replaced at every 100,000km. (2) Super Long Life Coolant first replacement is at 160,000km. Subsequent replacement is at every 80,000km.

Age (Month) or Odometer Reading (*whichever comes first)

This service menu is for commercial vehicles and vehicles operating under severe conditions.

####### I I I I I I C I I I I I I I I I I I I I I R F R R

####### I I I I I I C I I I I I I I I I I I I I I R F R

6 mths / 10,000km* 12 mths / 20,000km* 18 mths / 30,000km* 30 mths / 40,000km*

36 mths / 60,000km* 42 mths / 70,000km* 54 mths / 90,000km* 60 mths / 100,000km*

####### MAXCHECK ADVANCE

24 mths / 40,000km* 48 mths / 80,000km* 72 mths / 120,000km* 96 mths / 160,000km* 120 mths / 200,000km*

####### MAXCHECK ADVANCE PLUS

Inspect, Lubricate & Recommend

to Replace (if necessary)

Note: I : Insprct F : Fill

C : Clean R : Replace

Age (Month) or Odometer Reading (*whichever comes first)

####### I I I I I I C I I I I I I I I I I I I I I I I I I I I R F R R

####### R(1)

####### I I I I I I I I I I I I I I I I I I I I I I I I I I R R R R R R

####### R(2)

####### F

####### R

WHAT YOU SHOULD DO

Pull safety off the road, stop your Toyota vehicle and turn on your emergency flashers. Put the transmission

in ‘P’ for automatic or neutral for manual and apply the parking brake. Turn off the air-conditioner.

If the coolant or steam is boiling out of the radiator or reservoir, stop the engine. Wait until the steam subsides

before opening the hood. If these is no coolant boiling over or steam, leave the engine running.

Visually check (don‘t touch) to see if the engine drive belt (fan belt) is broken or loose. Look for obvious

coolant leaks from the radiator, hoses, and under the Toyota vehicle. However, note that water draining

from air-conditioner is normal if it has been used.

If the engine drive belt is broken or the coolant is leaking, stop the engine immediately. Call the nearest

UMW Toyota Motor authorised dealers' Service Centre for assistance.

If the engine drive belt is fine and there are no obvious leaks, you may help the engine cool down more

quickly by running it at about 1500 rpm for a few minutes with the accellerator pedal lightly depressed.

Check the coolant reservoir. If it is dry, add coolant to the reservoir while the engine is running. Fill it about

half full.

After the engine coolant temperature has cooled to normal, again check the coolant level in the reservoir. If

necessary, bring it up to half again. Serious coolant loss indicates a leak in the system. You should have it

checked as soon as possible at your nearest UMW Toyota Motor authorised dealers' Service Centre.

IF YOU HAVE A FLAT TYRE

1. Reduce your speed gradually, keeping straight line. Cautiously, move off the road to a safe place away

from the traffic. Avoid stopping on the center divider of a highway. Park on a level spot with firm ground.

2. Stop the engine and turn on your emergency flashers.

3. Set the parking brake and shift the transmission in ‘P’ (auto) or ‘Reverse’ (manual).

4. Have everyone get out of the Toyota vehicle on the other side away from traffic.

5. Please refer to your Owner’s Manual for flat tyre replacement instructions.

Note: Never continue driving with a deflated tyre. Even a short distance of continuous driving can damage a tyre

and wheel beyond repair.

WINDSCREEN BREAKAGE

If the windscreen breaks, stop your Toyota immediately.
Clean off as much of the loose glass as possible so as to prevent any splinter from getting into your eyes.
Use a damp cloth or tissue to wipe off any powdered glass that may have settled on the dashboard, seat

of floorboard.

If you need to drive without a windscreen, wind up all your windows to minimise air coming into the Toyota.
Keep at low speed and wear a pair of spectacles.

To help avoid personal injury, keep the hood closed until there is no steam. Escaping steam or

coolant is a sign of very high pressure.

Do not attempt to remove the radiator cap when the engine and radiator are hot. Serious injury

could result from scalding hot fluid and steam blown out under pressure.

When the engine is running, keep hands and clothing away from moving fan and engine drive belts.

STEPS TO TAKE IN AN EMERGENCY

The first rule of thumb is, do not panic. Take a deep breath and think rationally. Here are some step by step guide

of what to do in an emergency.

Tow your Toyota to the nearest Toyota authorised dealers' Service centre

Have the Toyota authorised dealers' service center inspect your Toyota Have the flat tyre repaired by Toyota authorised dealers' Service Centre

Have the windscreen replaced by Toyota authorised dealers' Service Centre

KANDUNGAN

PENGENALAN

JAMINAN

Tentang Jaminan Toyota

Apa Yang Tidak Dilindungi

PENJAGAAN KENDERAAN TOYOTA ANDA

Tanggungjawab Pemilik Kenderaan

Pastikan Toyota Anda Tetap Toyota

Servis Penyelenggaraan Berkala

Klasifikasi Kenderaan

Pakej-pakej Maxcheck

APA YANG PATUT DILAKUKAN KETIKA KECEMASAN

Apa Yang Patut Dilakukan Ketika Kecemasan

Toyota 24SEVEN Road Assist

JADUAL SERVIS

Toyota Maxcheck

HUBUNGI KAMI

20 21 ~ 23

24 ~ 25

26 ~ 27

28

29

30

31 32 ~ 34

35 52 ~ 53

54

ENGLISH BAHASA MALAYSIA 中文

PENGENALAN

Pelanggan Yang Kami Hargai,

Terima Kasih kerana memilh kenderaan Toyota.

Kami sarankan anda meluangkan sedikit waktu anda untuk membaca kandungan buku jaminan dan servis

Toyota Careplus ini. Buku ini mengandungi maklumat-maklumat yang berguna bagi membantu anda memastikan

Toyota anda sentiasa berada ditahap paling optimum dan selamat dipandu. Anda juga mungkin ingin mengetahui

maklumat berkaitan dengan syarat-syarat jaminan yang dikenakan ke atas kenderaan Toyota anda.

Kenderaan Toyota baru anda layak untuk dua perkhidmatan Pemeriksaan Percuma, pada bulan pertama dan

ketiga, atau apabila mencatatkan bacaan odometer 1,000km dan 5,000km, mana-mana yang terdahulu.

Kedua-dua Pemeriksaan Percuma ini meliputi pelarasan-pelarasan yang diperlukan untuk mengekalkan

prestasi kenderaan Toyota anda tetapi tidak meliputi kos minyak pelincir serta barangan penyelenggaraan yang

lain. Kedua-dua Pemeriksaan Percuma ini mesti dilakukan pada kenderaan Toyota anda di mana-mana Pusat

Servis sah UMW Toyota Motor yang dilantik untuk memastikan kelayakan jaminan pengeluar.

Bagi memastikan penggunaan kenderaan Toyota anda bebas dari kerosakan dan gangguan, kami cadangkan

supaya anda mengikuti jadual penyelenggaraan servis seperti yang tercatit di dalam e-panduan ini dan

membawa kenderaan anda ke salah sebuah Pusat Service sah UMW Toyota Motor yang dilantik bagi

mendapatkan kerja-kerja penyelenggaran dan pemeriksaan. Adalah menjadi tanggungjawab kami bagi

memastikan pemilik kenderaan ini merupakan satu keselesaan dan keseronokan.

Adakan dimaklumkan bahawa semua maklumat dan spesifikasi di dalam buku jaminan dan servis Toyota

Careplus ini adalah berdasarkan pada maklumat terkini pada waktu memuat naik. UMW Toyota Motor Sdn.

Bhd. berhak untuk mengubah kandungan buku ini pada sebarang masa tanpa notis.

Jika anda memerlukan keterangan atau penjelasan yang lebih lanjut, sila hubungi kakitangan pusat servis kami

yang berhampiran. Bahagian Perhubungan Pelanggan kami juga sentiasa membantu anda dan mereka boleh

dihubungi melalui Freephone kami: 1-800-8-TOYOTA (1-800-8-869682) mulai 8 pagi hingga 5 petang,

Isnin hingga Jumaat.

Sekiranya terdapat sebarang percanggahan kandungan di antara Bahasa Inggeris, Bahasa Melayu dan Bahasa

Cina di dalam buku ini, maka Bahasa Inggeris akan dijadikan rujukan yang paling tepat dan muktamad.

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