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Exploring Critical Incidents in Professional Development
Research Work (BBS 250)
Tribhuvan Vishwavidalaya
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Student Name: DIPESH BARAL Student No: Subject Code: WIL 802 Subject Name: Work Integrated Learning 1 Lecture/Tutor: Assignment Title: Exploring Critical Incidents in Professional Development Word Count: Due Date: I am aware of ICMS policy on plagiarism as stated in the ICMS handbook. This assessment does not breach those requirements nor has it been previously submitted for assessment contributing to any other subject or course. The ideas and information that are not mine have been reference accordingly. Signed:
Exploring Critical Incidents in Professional Development
Introduction
In the ever-evolving landscape of professional development, the significance of critical incidents cannot be overstated. These incidents serve as catalysts for growth, offering valuable insights into personal abilities, organizational dynamics, and the multifaceted nature of ethical decision-making(Fox et al., 2015). During my tenure as an intern at Emirates Leisure Retail within the confines of Sydney Airport's Domestic Terminal, I encountered a pivotal event that not only necessitated immediate action but also incited deep introspection regarding my own skill set and the wider implications for the establishment. This evaluation commences a voyage to investigate said critical occurrence, furnishing a comprehensive examination of the surrounding circumstances, preliminary reactions, quandaries, acquired knowledge, and the potential for transformative change within the organization. It serves as a testament to the influential nature of such incidents in shaping our comprehension and propelling personal growth within the ever-evolving realm of professional pursuits.
Body
Account of the Critical Incident
During my internship at Emirates Leisure Retail in the Domestic Terminal of Sydney Airport, a significant incident had a profound impact on both my personal and professional life. The occurrence took place during a particularly demanding evening at the restaurant under my management, which was exacerbated by flight delays. The arrival of numerous customers imposed an enormous weight on the team, resulting in a passionate disagreement between two members concerning their individual roles and duties(Kim & Park, 2016). In my capacity as the manager of the establishment, it became my responsibility to confront and deal with this critical and pressing situation. This particular occurrence served as a significant and transformative juncture in my vocational trajectory, as it provided a demanding and intimidating undertaking that necessitated a comprehensive appraisal and assessment of my leadership aptitude and capacity to proficiently navigate and reconcile interpersonal disputes. I found myself compelled and obliged to engage in profound introspection and contemplation regarding my own competencies and aptitude in navigating and successfully handling high-pressure and high-stress scenarios, all the while upholding and adhering to the company's unwavering and steadfast commitment to providing unparalleled and exceptional service(Kemrichard, 2023).
Initial Responses to the Critical Incident
My affective and intellectual responses to the incident were deeply profound and exceptionally diverse. In an earnest endeavor to uphold the establishment's meticulously set standards of utmost service excellence, an overwhelming and palpable sense of stress and an unwavering sense of obligation to expeditiously and efficiently address and resolve the underlying conflict were strongly experienced. This particular period of time encompassed an exceptionally pivotal and critical juncture, as it pertained to the organization's unwavering commitment to accountability, the preservation of its esteemed
Learning and Meaning
The critical incident that was presented to us has provided us with a wide range of valuable insights and numerous opportunities for learning. It has initiated a process of self-reflection, compelling us to delve even deeper into various aspects of both professional and personal development. This episode taught us the need of self-improvement, especially in leadership and conflict management. This event has reminded us that these talents must be constantly developed, particularly in the fast- paced hospitality business. One significant lesson that we have learned from this incident is the recognition of the utmost importance of effective communication in resolving conflicts(Bista, 2016). It’s apparent that proactive communication and listening to team members are essential for settling disagreements. This experience deepened my knowledge of conflict management and the need of staff collaboration. This occurrence highlights conflict resolution and leadership ideas from a theoretical and research perspective. Transformational leadership and resolving conflicts are very helpful in this case. Immersion in these issues' study has given us significant insights into prospective solutions and how to handle similar circumstances in the future. The legal, organizational, and policy frameworks have also been crucial to understanding and assessing this episode. It is clear that well-defined rules and processes may help avoid such catastrophes. In reacting to this occurrence, a comprehensive grasp of conflict management law and workplace safety was essential.
Outcomes and Actions
Upon careful consideration, it has become evident that this incident has resulted in the emergence of conclusions and subsequent actions. In order to address the highlighted deficiency in skills, particularly in the areas of leadership and conflict management, it is imperative to engage in self-improvement. In order to bridge this gap, a comprehensive strategy has been formulated. The initial step involves participation in a Time Management Training Program, which equips individuals with the necessary tools and knowledge to effectively prioritize tasks and navigate the professional realm. Moreover, a commitment has been made to create daily to-do lists and seek guidance from colleagues and supervisors to ensure that tasks align with long-term objectives(Parke et al., 2017). The incident has brought to light the necessity for a formal conflict resolution process within the restaurant. Accordingly, A proposition will be presented to the management with regards to the execution of such a procedure, subject to their openness to embrace change. The organization's resolute commitment to superiority makes it highly likely that they will readily adopt a process for resolving conflicts. The occurrence serves as a stark reminder of the consequences of not having such a procedure in place, thereby inciting the required modifications.
Conclusion
This occurrence is of utmost significance for both personal and professional development. It emphasizes the importance of proficient leadership, the resolution of conflicts, and the policies of an organization. The dedication to self-improvement aligns with the organization's unwavering pursuit of superiority. This occurrence holds the potential to bring about positive transformation within the organization, resulting in an enhanced work environment and improved customer experience. It is hoped that ongoing efforts towards improvement will address the skills gap and facilitate the implementation of efficient conflict resolution measures. As a recently appointed manager, it is essential to review protocols in order to align them with organizational objectives and elevate customer satisfaction.
Exploring Critical Incidents in Professional Development
Course: Research Work (BBS 250)
University: Tribhuvan Vishwavidalaya
